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Terms & Conditions

Terms and Conditions

Last Updated: October 2026 Legally Compliant

Welcome to eSuper. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and online store. By accessing, browsing, or purchasing products from eSuper, you agree to be bound by these Terms.

1. General Conditions & Eligibility

By placing an order with eSuper, you represent that you meet the necessary legal requirements to enter into binding agreements:

  • Age Requirement: You represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • Modifications: We reserve the right to update, amend, or replace any part of these Terms at our discretion without prior personal notice.
  • Service Refusal: We reserve the right to refuse service, terminate accounts, or cancel orders if fraudulent activity or breach of these Terms is suspected.

2. Pricing & Product Information

We strive to keep all store information accurate, complete, and current at all times:

  • Accuracy of Listings: Product descriptions, images, and specifications are displayed as accurately as possible.
  • Price Adjustments: All prices listed on eSuper are subject to change at any time without prior notice.
  • Typographical Errors: If a product is listed at an incorrect price due to a technical error, eSuper reserves the right to cancel orders placed for that item.

3. Orders, Payments, and Billing

All checkout transactions are processed through encrypted, bank-grade payment processing gateways:

Internet Payment Gateway (IPG) Processing

Payments are billed in Sri Lankan Rupees (LKR) or converted to supported payment currencies at checkout. You are responsible for any currency conversion fees charged by your card issuer. eSuper does not store or process your credit/debit card numbers on our servers.

4. Delivery, Returns & Refunds

Delivery timelines provided during checkout are estimates. Risk of loss and title for items pass to you upon delivery.

Return & Refund Restrictions

All returns, damaged goods claims, and cancellations are subject to our separate Return & Refund Policy. Perishable goods, food items, chocolates, and unsealed consumer products are strictly non-returnable once accepted at delivery.

5. Intellectual Property Protection

All content on this website—including logos, graphics, text, images, product photography, and site layout—is the intellectual property of eSuper and protected by applicable copyright laws. Reproduction without written consent is strictly prohibited.

6. Governing Law & Contact

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. If you have any questions regarding these Terms, please contact our support team:

Business Name: eSuper Store

Phone / WhatsApp: +94 77 238 9151

Support Email: [email protected]

Operating Hours: Monday – Saturday, 8:30 AM – 6:00 PM

Esuper

Welcome to Esuper, your trusted destination for premium organic and non-organic quality products at reasonable prices. We are committed to making your everyday shopping seamless, reliable, and affordable.

Shop Categories

  • All Groceries
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Need Help?

  • +94 77 238 9151
  • [email protected]
  • Daily: 7:30 AM - 9:00 PM
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